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Please help, vulnerable person with no connection

Kay265
Newbie
Posts: 4
Registered: ‎31-03-2020

Please help, vulnerable person with no connection

My phone line and broadband have gone down, no dial tone, flashing red light and can't get hold of anyone via customer services. Very little data connection here.

I'm disabled and unable to leave the house and am trying to work from home in a rural area - can anyone help?
3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,373
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Please help, vulnerable person with no connection

Hiya @Kay265, I can see my colleague has already picked this up and responded over on Twitter for you. There's a fault on the line been detected but Adam has ownership and will monitor this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Kay265
Newbie
Posts: 4
Registered: ‎31-03-2020

Re: Please help, vulnerable person with no connection

He has, Lauren, thank you for your response x
Kay265
Newbie
Posts: 4
Registered: ‎31-03-2020

Re: Please help, vulnerable person with no connection

Very many thanks to Adam and the quick response from both Plusnet and BT, my line was fixed within a day. People are quick to criticise when things go wrong but not praise when it goes right. Thank you to you all for being there at this time.