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Please disable my answer phone

Gavjbrown
Dabbler
Posts: 21
Thanks: 1
Registered: ‎07-09-2017

Please disable my answer phone

I've been to the relevant section of my account by answer phone is green and no way to un tick it. Thanks
11 REPLIES 11
daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: Please disable my answer phone

Have you tried https://portal.plus.net/wizard/index.html to chat or make request?

Gavjbrown
Dabbler
Posts: 21
Thanks: 1
Registered: ‎07-09-2017

Re: Please disable my answer phone

Hi Dave, live chats off at the moment but I'll have another go tomorrow. Only went live today but annoying you cant untick the answerphone from control panel, its visible but doesn't uptick.

 

Thank you

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,477
Registered: ‎21-04-2017

Re: Please disable my answer phone

Hello there.

 

Can you try removing the call feature from this link?

 

https://www.plus.net/plustalk/index.php?page=wlr_remove_call_features

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gavjbrown
Dabbler
Posts: 21
Thanks: 1
Registered: ‎07-09-2017

Re: Please disable my answer phone

Thanks Anoush, Thats done it Smiley

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,477
Registered: ‎21-04-2017

Re: Please disable my answer phone

Awesomeness Thumbs_Up glad to hear that did the trick.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: Please disable my answer phone

Anoush

There doesn't seem to be any way to get to the page that you specified via the Member Centre. Why is that?

Dave

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,477
Registered: ‎21-04-2017

Re: Please disable my answer phone

It's on the Home Phone Control Panel page [accessed by going to Phone Calls on the left hand side]

When you select Call Features, it's defaulted to Add call features but there's a link to Remove call features as below.

 

Screen Shot 2017-09-08 at 11.43.37.png

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
trevc
Grafter
Posts: 28
Fixes: 1
Registered: ‎31-08-2007

Re: Please disable my answer phone

Apologies for hijacking this thread but I'd also like to disable answerphone (voicemail) on my line (or extend the time before it goes to answerphone). It is on on my line even though the call features page show it as not active. My wife is disabled and often cannot reach the phone before it goes to answerphone, which is very annoying for her.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Please disable my answer phone

Apologies for any inconvenience that's been causing @trevc

 

It should be gone shortly, although we have to advise up to 1 working day for the order to remove the feature, to complete.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
trevc
Grafter
Posts: 28
Fixes: 1
Registered: ‎31-08-2007

Re: Please disable my answer phone

Thanks for your help.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Please disable my answer phone

No problem, let us know if there's anything else we can help with Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional