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Physical line to the property......but BT disconnected!

Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Physical line to the property......but BT disconnected!

Hi all
As the 'subject', if there is line present but it was disconnected from BT a while ago what are the options with PlusNet?
Is it straightforward for PN to "pick this line up" and how much will it cost to reactivate the line and what will be the quarterly line rental and then as a package what is the lowest cost Broadband service to use with it?
TIA for the pointers and insight Smiley
PS If then using the PN supplied router is there a DNS blacklist to avoid/disallow shady sites.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Physical line to the property......but BT disconnected!

Hello there.
It depends whether the line is just stopped or ceased. A start of stopped line usually takes 24 hours, however if it is ceased then it would usually require an engineer visit, which costs £49.99. Line rental is £16.99 per month and the cost of the broadband will vary depending on the package. Probably best to give our Sales team a call on 0800 432 0080.
Regarding blocking websites, you can enable Plusnet Safeguard on your Member Centre. This is a free tool, which will allow you to block particular sites or whole categories of sites.
Hope this helps.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Routefinder
Grafter
Posts: 382
Thanks: 1
Registered: 01-08-2007

Re: Physical line to the property......but BT disconnected!

Hi Anoush
Thanks for the reply and insight.
In regard to ceased vs stopped lines, is it possible as a consumer to identify which is 'in place' in others words if stopped is there likely to be a dial tone but if ceased the line will be dead?
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Physical line to the property......but BT disconnected!

No problem. Both stopped and ceased lines can cause no dial tone. I believe that our provisioning team can find out by querying the line availability in our WLR system. I'd recommend giving them a quick call on 0800 432 0200. They're open tomorrow 9am to 5:30pm and then again on Monday 9-9.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff