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Phoneline issue

aziriphale73
Newbie
Posts: 3
Registered: ‎25-07-2017

Phoneline issue

Last week a BT engineer came out to my block of flats to connect someone else in the building to fiber, at this point my internet went down I thought nothing of it at first but after a while of doing all the usual checks and finding I had no dial tone, I got a friend to pick me up a new phone just in case as well when I went down to check it I saw another engineer who said he had been called out because the guy before didn't know what he was doing 


I have now got an appointment for Openreach to come out tomorrow. I am now worried I am going to end up getting charged for this and being told the issue is my end, but it seems too much of a coincidence for my phone line and broadband dying at pretty much exactly the same time another engineer was messing about with the phone connections for the whole block of flats 

Can anyone give me any advice on this ?

5 REPLIES
Moderator
Moderator
Posts: 27,097
Thanks: 1,802
Fixes: 148
Registered: ‎14-04-2007

Re: Phoneline issue

From what you have said it's highly unlikely you could be charged anything.

It's not unknown for an engineer to mess up the connections to the exchange.

See what this engineer says tomorrow.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

aziriphale73
Newbie
Posts: 3
Registered: ‎25-07-2017

Re: Phoneline issue

thank you for replying, I am on disability benefits so it is a big worry for me and I rely on having the internet for keeping in contact with people and doing shopping, banking etc, it's already been a tough few days without it  I am tethering but only have a certain amount of data 

Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Phoneline issue

From looking at your account this has been fixed now?

Let us know if you're still having issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
aziriphale73
Newbie
Posts: 3
Registered: ‎25-07-2017

Re: Phoneline issue

Yes all fixed now thank you 

Looks like i was right and it was the other bt engineer that mucked it up 

Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,942
Fixes: 465
Registered: ‎21-04-2017

Re: Phoneline issue

Success! Happy to hear it's fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team