Phoneline has no dial tone

craigvincent44 · ‎08-06-2018

I have recently moved and signed up to plusnet. I have received emails telling me phone line is now up and running and my broadband is ready to go. I can not gate the internet to work and one of the steps for fixing it was to plug in a phone and see if there is a dial tone...there is none...I have been on hold for ages...what should I do to get the phone line fixed so I can get the internet up and running.

Mustrum · ‎13-08-2015

Is there any more sockets to try?

craigvincent44 · ‎08-06-2018

This is the main one and first one that the phone line comes into the house. the other is in the living room and also doesn't work. It's a nightmare as there is no phone signal at the house to try to get through to the helpline and obviously no internet to ask fore help here. I can only ask while at work!

Townman · ‎22-08-2007

If you can get to post here ... you can get to the phone line trouble shooter (link below) which stands a fair chance of successfully finding and reporting the fault for you. Check your support tickets afterwards.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

MatthewWheeler · ‎01-01-2012

Sorry to hear your phone line isn't working.

Unfortunately our tests aren't showing any issues on the line so we'd need to arrange a engineer visit to investigate further

Can you respond to the ticket we've raised on your account here?

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team