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Phone very noisy since broadband was down

elkieluca
Grafter
Posts: 225
Thanks: 7
Registered: ‎21-08-2010

Phone very noisy since broadband was down

I'm still having some trouble with the broadband not working and also since last night when I use the phone or someone calls me it is very crackly and I can hardly hear.  I have tried to phone the Plus net number but  someone apologises for the outage and then hangs up so I can't report my phone.  Could the broadband fault affect my phone too.
3 REPLIES 3
PeeGee
Pro
Posts: 1,216
Thanks: 84
Fixes: 3
Registered: ‎05-04-2009

Re: Phone very noisy since broadband was down

'Tis t'other way round - the phone line is the problem. Report the fault to your phone provider (but don't mention broadband).
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
elkieluca
Grafter
Posts: 225
Thanks: 7
Registered: ‎21-08-2010

Re: Phone very noisy since broadband was down

Plusnet is my phone provider
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Phone very noisy since broadband was down