Phone u/s now for two days

[#1]

No phone for two days now, could anyone please verify that something is being done to rectify this?  Ticket ref. 172209433.

No dial tone, but internet as normal (fibre). Problem in the exchange ?

[#2 · Accepted solution]

Hi there.

I'm sorry to hear you're experiencing problems with your phone line.

I've checked the fault report with our suppliers and I can see an engineer has been assigned to the job this morning.

Our faults team will update you via the open ticket when we know more.

[#3]

Thanks Gandalf for the update. Nice to hear that it hasn't got lost in the system. Look forward to it being corrected.

[#4]

Just checked the house phone, it's now back in operation. Thanks to all concerned.

[#5]

No problems.

Glad to hear you're back up and running now.

Please let us know if you need further assistance in the future.