Phone switched to PN from BT but can't access Phone control panel
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Phone switched to PN from BT but can't access Phone control panel
24-11-2009 9:21 PM
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Now, I remember that it said somewhere you have to go to the phone control panel to set that (is that Communicate, Phone Calls which says my order is (still) currently been processed!), and also my Account Summary is still saying the order status for phone is "unconfigured" plus I haven't had the promised email to say it has switched - but it definitely has been switched as far as I can tell.
Just doesn't feel quite as smooth as it should....I suppose I may be a little impatient and it could well switch at midnight (which would make it the 25th!) but when you're promised the 24th which is 15 days after ordering and the order confirmation says it will take 7-10 days this isn't a good start. (I was happy with the 24th, just not happy it is not working properly)

Can somebody from PN please tell me the status. Has it been switched? Am I now on PN and have free evening calls from 24th as scheduled

If not, when will it be completed?
Also, is the Communicate, Phone Calls where you go to setup voicemail?

Re: Phone switched to PN from BT but can't access Phone control panel
24-11-2009 9:26 PM
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Re: Phone switched to PN from BT but can't access Phone control panel
24-11-2009 11:18 PM
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As for activating voicemail, you can do that from the Call Features tab in your control panel (once it's activated) Communicate>Phone Calls is the correct path!
To confirm you've switched, try dialling 150 . If you've moved you'll get a message saying "Sorry, you cannot call that number from this line.....". If you've not moved it'll be BT Customer Service.
Re: Phone switched to PN from BT but can't access Phone control panel
24-11-2009 11:22 PM
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You'll have an active control panel and associated emails by lunchtime tomorrow (usually between 10:30 and 11am). If not gimme a shout and I'll sort it.
Re: Phone switched to PN from BT but can't access Phone control panel
25-11-2009 12:42 PM
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Thanks for the info, I can see the phone panel now and have requested activation of voicemail, so assume will all be OK.
Might be better on the order confirmation date emails to say that the date given is for BT -> PN activation but it is not fully activated on PN until the next day afterwards (or whatever the situation is), as I certainly thought and expected it all to be done on the date given.
Bit like buying a new car on a certain date, but you don't get the keys to drive it until the day after you are the new owner!

Re: Phone switched to PN from BT but can't access Phone control panel
25-11-2009 3:22 PM
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Re: Phone switched to PN from BT but can't access Phone control panel
26-11-2009 4:01 PM
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Any chance this will happen today please?
Re: Phone switched to PN from BT but can't access Phone control panel
26-11-2009 4:35 PM
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We won't receive confirmation of this 'til tomorrow though, so it won't show as active in the portal until then.
Re: Phone switched to PN from BT but can't access Phone control panel
26-11-2009 8:28 PM
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I think the portal showing it is "awaiting activation" when it isn't is a little confusing though if you get my gist!

Looks like all is fine and dandy anyway

Re: Phone switched to PN from BT but can't access Phone control panel
27-11-2009 9:25 AM
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