Phone services not available - Caller ID etc
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Phone services not available - Caller ID etc
on 22-11-2018 11:47 AM - last edited on 22-11-2018 5:32 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
Raising this problem on behalf of my dear old mum (username [Removed]).
She has switched her phone from BT to Plusnet, the changeover occurred at 3am this morning.
However, services are not working...
Caller ID not working - phone shows "External Call", her account page shows the service as active, dialing *#234# gives the message "Sorry, the service requested is not available".
Call Protect not working - account page shows the service as active, dialing 1572 gives the message "The service can not be connected".
Many thanks for any help PN can provide.
Cheers,
Tony
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Fixed! Go to the fix.
Re: Phone services not available - Caller ID etc
22-11-2018 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone services not available - Caller ID etc
22-11-2018 5:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PM sent (altho' the requested info is in the original post ).
Many thanks for your help, hopefully it'll be a quick & easy fix.
Cheers,
Tony
22-11-2018 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone services not available - Caller ID etc
22-11-2018 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Matthew, I'll test things shortly and update this thread once it's confirmed to be working.
(Also, thanks to the moderator for redacting the username from the original post.)
Re: Phone services not available - Caller ID etc
22-11-2018 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent! All appears to be working now - thank you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Phone services not available - Caller ID etc