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Phone service out for 2 days.

Fido
Newbie
Posts: 7
Registered: ‎13-01-2013

Phone service out for 2 days.

No phone. Erratic broadband. Plusnet informed. No action. Cannot get mobile contact either. Snookered!
8 REPLIES 8
Fido
Newbie
Posts: 7
Registered: ‎13-01-2013

Re: Phone service out for 2 days.

And Fido equals padhyde in case Plusnet see this.
Plusnet Help Team
Plusnet Help Team
Posts: 6,662
Thanks: 665
Fixes: 251
Registered: ‎01-01-2012

Re: Phone service out for 2 days.

Hi there
Sorry to hear your phone isn't working
I'm looking into this now and i'll drop you a update on your question as soon as I can
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JaneC
Dabbler
Posts: 14
Registered: ‎14-12-2013

Re: Phone service out for 2 days.

Be prepared to watch the tumbleweed go by.
My phone has been out of service completely for a week now - don't expect anything to happen any time soon. My extra problem is that I have my elderly mother living with me and she isn't happy to be left home alone without a phone "in case of emergencies". This means that it looks like I'll now have to cancel my New Year holiday break. Thanks Plus net!
Fido
Newbie
Posts: 7
Registered: ‎13-01-2013

Re: Phone service out for 2 days.

Although the phone is out I am getting some intervals when the broadband is working. So I have told some contacts to email if needed.
It's very peaceful right now!
JaneC
Dabbler
Posts: 14
Registered: ‎14-12-2013

Re: Phone service out for 2 days.

My broadband is pretty much ok - it's just the "talkie" bit that's jiggered. Unfortunately, last time I told my mum she had to get hold of a mouse she went to the fridge for a hunk of cheese so although the email option may be fine for me it wouldn't work for her. Enjoy a peaceful holiday Smiley
Fido
Newbie
Posts: 7
Registered: ‎13-01-2013

Re: Phone service out for 2 days.

And my phone is still out. Never had a problem like this in 50 years!
JaneC
Dabbler
Posts: 14
Registered: ‎14-12-2013

Re: Phone service out for 2 days.

So's mine - 9 days now. This is disgraceful service.  Angry
Fido
Newbie
Posts: 7
Registered: ‎13-01-2013

Re: Phone service out for 2 days.

Phone back in action. A cable had been cut - presumably during some building work in our road - several properties had been affected. These things happen!