Phone service installation unsuccessful

[#1]

Hello,

I received message via control panel of the Plusnet at 22nd September (no mail sent to me) which is automated response i believe.

The order for your phone service has been unsuccessful. We'll look into this and contact you if there are any problems.

[internal]
The order for this service has been rejected. Please see the install history tool for full details.

What does that mean, what should i do? I couldnt find any information on control panel nor i received any e-mail about it.

[#2 · Accepted solution]

Sorry to hear this.

It looks like that at the time we tried placing the order to activate your phone line there was a system issue which prevented your order from being placed.

I've now replaced the order for you and once this is done we'll place the order to activate your broadband