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Phone rings but can't make or answer calls

DreamJackson
Not applicable
Posts: 1
Registered: ‎11-09-2015

Phone rings but can't make or answer calls

Hi my phone has not been working for ages
it rings and I answer but can't hear anything
I have tryed all the things you have suggested on site even went looking for
socket thingy inside, I dont have one.
I saw someone else on here had same problem
can you get it fixed please
2 REPLIES 2
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Phone rings but can't make or answer calls

Have you logged a fault? http://portal.plus.net/my-account/tools/phone-troubleshooter
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Phone rings but can't make or answer calls

I can see you've used the troubleshooter and we've found a exchange fault.
We'll get that fixed as soon as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team