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Phone repair, missing gutter corner....

FIXED
TW
Rising Star
Posts: 71
Thanks: 4
Fixes: 3
Registered: ‎15-05-2013

Re: Phone repair, missing gutter corner....

'Resolver' has produced no reaction from OpenReach so I have submitted a complaint off my own bat.

Picture of our repair and the slightly 'iffy' connection...

I'll report results good or negative.....still feel let down by Plusnet though..however is anyone else any better?

Marksfish
Pro
Posts: 674
Thanks: 92
Fixes: 3
Registered: ‎22-11-2014

Re: Phone repair, missing gutter corner....

Problem is, Openreach aren't customer facing and you are not their customer. You are a customer of Plusnet and they should be compensating you for damage done by their contractor. I'd stick a bill in to Plusnet and follow up with the small claims route. You shouldn't have to do this though, PN are renowned for not playing ball and ignoring issues Sad

TW
Rising Star
Posts: 71
Thanks: 4
Fixes: 3
Registered: ‎15-05-2013

Re: Phone repair, missing gutter corner....

@Marksfish
It is certainly one route to take!


I'm too ancient to need the hassle though...

OR made a response asking for photos immediately when I approached them directly this afternoon (rather than via Resolver)so I'll see what follows..

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Marksfish
Pro
Posts: 674
Thanks: 92
Fixes: 3
Registered: ‎22-11-2014

Re: Phone repair, missing gutter corner....

Hopefully you will get a decent response. Fingers crossed for you.

198kHz
Aspiring Hero
Posts: 3,771
Thanks: 678
Fixes: 15
Registered: ‎30-07-2008

Re: Phone repair, missing gutter corner....

Amen to that.

To err is human, but to really foul things up requires a computer.
TW
Rising Star
Posts: 71
Thanks: 4
Fixes: 3
Registered: ‎15-05-2013

Re: Phone repair, missing gutter corner....

Fix

I am happy to report a successful completion of my claim against OR for the cost of repair to the damaged guttering on my bungalow.

 

I think the "Resolver" system that I tried first is not best suited for use by the already capable and articulate members of this forum. I tried it but didn't get any response.....

 

A direct approach to OpenReach however produced an almost instantaneous, polite and concerned response. I found OR interested and absolutely keen to 'put things right'. There was a claims handler and a claims form to complete but nothing that one would not have expected.

 

I think the OR engineer would have been better to report the damage to me when it was done but I can not fault OpenReach's reaction when it was brought to their attention.
They also reviewed the wiring which was 'ok'
In the end I think "Well done OR..." is indicated,

Plusnet Help Team
Plusnet Help Team
Posts: 1,045
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Phone repair, missing gutter corner....

Hi @TW, I'm really happy to hear that your claim was successful and that the complaint was well handled, I'm glad this is sorted.

 

Thanks for updating us Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
198kHz
Aspiring Hero
Posts: 3,771
Thanks: 678
Fixes: 15
Registered: ‎30-07-2008

Re: Phone repair, missing gutter corner....

Good to hear something positive from BTOR. Cool

To err is human, but to really foul things up requires a computer.
Marksfish
Pro
Posts: 674
Thanks: 92
Fixes: 3
Registered: ‎22-11-2014

Re: Phone repair, missing gutter corner....

Good news that OR did the decent thing Thumbs Up. Shame the people who should have been looking after your interests weren't so worried about it and left you to fend for yourself Ticked off

Mark