Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Phone package help
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Phone package help
Phone package help
01-02-2014 2:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Need a little help understanding my phone package.
Signed up for the Unlimited Broadband + Weekend Calls package.
I've just seen a page that says I have £55 credit - What exactly is that?
I read a little more about it and I was a little confused.
What are my limitations with this package when it comes to making phone calls? I am not looking for any nasty bills at the end of the month!
Signed up for the Unlimited Broadband + Weekend Calls package.
I've just seen a page that says I have £55 credit - What exactly is that?
I read a little more about it and I was a little confused.
What are my limitations with this package when it comes to making phone calls? I am not looking for any nasty bills at the end of the month!
Message 1 of 8
(1,062 Views)
7 REPLIES 7
Re: Phone package help
01-02-2014 9:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@GGB - I think it's probably a credit *limit* - check out this page from HomePhone FAQs
http://www.plus.net/support/phone/credit-limit-and-top-ups-guide.shtml#creditLimitWhat
http://www.plus.net/support/phone/credit-limit-and-top-ups-guide.shtml#creditLimitWhat
Message 2 of 8
(494 Views)
Re: Phone package help
01-02-2014 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah that is what I saw, I didn't really understand it.
Even after reading the FAQ.
Even after reading the FAQ.
Message 3 of 8
(494 Views)
Re: Phone package help
01-02-2014 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You have free weekend calls to landlines, but if you make calls during the week, or to mobiles, then you will have to pay for the calls. The credit limit means that you will only be allowed to make calls up to the value of £55 in any one month, except by prior arrangement. If you don't make any chargeable calls, then there will be nothing to pay.
Message 4 of 8
(494 Views)
Re: Phone package help
01-02-2014 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Note that not all calls to landlines are included in the free package - premium rate calls aren't such as 090 or 0844 numbers for example http://www.plus.net/home-broadband/package-guides/phone#inclusive-calls
Message 5 of 8
(494 Views)
Re: Phone package help
01-02-2014 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I realise this is going to sound like an extremely dumb question...
Do I get charged for answering calls?
Say for example my dad phoned me on his mobile, during the week.
Or is it only outgoing calls I'm charged for.
Do I get charged for answering calls?
Say for example my dad phoned me on his mobile, during the week.
Or is it only outgoing calls I'm charged for.
Message 6 of 8
(494 Views)
Re: Phone package help
01-02-2014 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
only outgoing calls
Message 7 of 8
(494 Views)
Re: Phone package help
01-02-2014 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks again Jim, you're a star.
Message 8 of 8
(494 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page