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Phone order cancelled?

leon0177
Newbie
Posts: 5
Registered: ‎11-12-2015

Phone order cancelled?

Hi, I have recently ordered and paid for broadband, and my activation date is the 18th Dec. However, I have recieved an email saying my phone order has been cancelled? What does this mean?
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 7,550
Thanks: 812
Fixes: 319
Registered: ‎01-01-2012

Re: Phone order cancelled?

It looks like the current owner of the line cancelled the transfer as they stated you didn't want to move?
Can you PM me with your address to make sure the details are correct.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
leon0177
Newbie
Posts: 5
Registered: ‎11-12-2015

Re: Phone order cancelled?

Ive private messaged my address twice now, tried ringing but was waiting too long. Whats happening?
Plusnet Help Team
Plusnet Help Team
Posts: 7,550
Thanks: 812
Fixes: 319
Registered: ‎01-01-2012

Re: Phone order cancelled?

The orders have been replaced now.
Sorry for the delay.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team