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Phone number not recognised

SteveSAS
Newbie
Posts: 4
Thanks: 2
Registered: ‎20-04-2020

Phone number not recognised

Hi, 

My landline is still unable to accept calls due to phone number still not recognised. I was informed the other day by phone this issue was been resolved & completed by BT since yesterday, but the issue remains.

4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone number not recognised

Thanks for getting in touch @SteveSAS.

We've been advised the number is now with us so it may be that there's a further fault on the line.

Can you respond to the open ticket on your account?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
SteveSAS
Newbie
Posts: 4
Thanks: 2
Registered: ‎20-04-2020

Re: Phone number not recognised

Hi, not sure what respond to ticket means?

198kHz
Seasoned Hero
Posts: 5,595
Thanks: 2,579
Fixes: 37
Registered: ‎30-07-2008

Re: Phone number not recognised

Faults are tracked on a ticketing system. You can find and respond to your tickets here -

https://www.plus.net/wizard/?p=search

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Phone number not recognised

Hey @SteveSAS,

You can find the support ticket on your account here - please reply by going toward the bottom of the ticket page and selecting "add further comment" or similar and reply with the requested info. Once you've done that feel free to drop us a message on this thread and we can get that picked up for you. 

 

Thanks.