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Phone number Port from Vonage - previously BT

vinandmon
Interested
Posts: 2
Registered: ‎27-11-2019

Phone number Port from Vonage - previously BT

What is the process for requesting a number port? I recently signed up to Plusnet - not yet installed - and wish to keep number. It was originally a BT landline number until about 4 years ago then ported to Vonage VOIP.

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone number Port from Vonage - previously BT

Thanks for your post @vinandmon

If you've provided us with the number when you signed up then we'll try and bring the number over. If you haven't we'd need to cancel the order currently in place and replace it with the number to avoid you paying a charge to renumber the line once it goes active.

Drop me a PM with the number if you want to do this and I can get the process underway

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
vinandmon
Interested
Posts: 2
Registered: ‎27-11-2019

Re: Phone number Port from Vonage - previously BT

Mathew - - Is this message forum safe to display Username and phone details or should I email you direct? (somehow)

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone number Port from Vonage - previously BT

Thanks for getting back to me @vinandmon

If you click this link here it should allow you to send me a Private Message which only I'll be able to see

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team