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Phone not working

diddlyf
Hooked
Posts: 7
Thanks: 3
Registered: ‎21-11-2020

Phone not working

Broadband is working fine but landline won't send or receive calls . Market Weighton ,York

Am guessing it's Openreach, but they say to report it to Plusnet first

 

 

3 REPLIES 3
Baldrick1
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Registered: ‎30-06-2016

Re: Phone not working

@diddlyf 

To report it work through the links in the troubleshooter here https://www.plus.net/help/phone/phone-line-troubleshooting/

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diddlyf
Hooked
Posts: 7
Thanks: 3
Registered: ‎21-11-2020

Re: Phone not working

 Thanks for that, I worked through to the " we'll test your line" point, tried twice and got message :

The result of your line check is unclear

In the meantime, problem has been fixed,  all fine again.

198kHz
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Posts: 5,592
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Registered: ‎30-07-2008

Re: Phone not working

@diddlyf 

It's possible that there's a corroded joint somewhere on your line which doesn't affect broadband (RF) but does present a disconnection to the phone (DC).

Often a line test can temporarily clear the fault, so keep an eye on it.

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