Phone not working
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- Re: Phone not working
Phone not working
11-05-2021 5:33 PM - edited 11-05-2021 5:38 PM
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Broadband is working fine but landline won't send or receive calls . Market Weighton ,York
Am guessing it's Openreach, but they say to report it to Plusnet first
Re: Phone not working
11-05-2021 5:50 PM
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To report it work through the links in the troubleshooter here https://www.plus.net/help/phone/phone-line-troubleshooting/
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Phone not working
11-05-2021 6:18 PM
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Thanks for that, I worked through to the " we'll test your line" point, tried twice and got message :
The result of your line check is unclear
In the meantime, problem has been fixed, all fine again.
Re: Phone not working
12-05-2021 3:17 AM
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It's possible that there's a corroded joint somewhere on your line which doesn't affect broadband (RF) but does present a disconnection to the phone (DC).
Often a line test can temporarily clear the fault, so keep an eye on it.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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