cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not working

Highlighted
Grafter
Posts: 245
Registered: ‎20-01-2010

Phone not working

My phone has been cut off too.  Is there a problem with your end.
7 REPLIES 7
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Phone not working

split off for better visibility as it appears to be a different problem
Highlighted
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Phone not working

Really sorry to hear that.
Have you been in touch with our Support Team to get the line tested at all?
Highlighted
Grafter
Posts: 245
Registered: ‎20-01-2010

Re: Phone not working

I have been advised by my support workers that because the phone is connected to the alarm, I have to wait to see if the fault is with the alarm before I call up an engineer. 
Can you test the line to see if it is ok.
thanks
Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Phone not working

I've just tried to test the line but am getting an error that someone is using it for a call. Is the phone line working again now? This may just be a symptom of the fault.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Community Veteran
Posts: 3,427
Thanks: 20
Registered: ‎18-01-2013

Re: Phone not working

Is your alarm plugged directly into the master socket ? If so have you tried unplugging it ?
If it is plugged into an extension you may want to try removing the bottom plate of the master socket (two screws and it pulls straight out - carefully). This will disconnect any extensions including the alarm if it is plugged into an extension and may solve the problem.
If the alarm is hard wired into the phone line somehow then that's a different matter.
Highlighted
Grafter
Posts: 245
Registered: ‎20-01-2010

Re: Phone not working

That is the phone is fixed now.  The alarm was faulty and it is fixed now as well as the phone because both are connected.  It is back to normal.
Highlighted
Community Veteran
Posts: 3,427
Thanks: 20
Registered: ‎18-01-2013

Re: Phone not working

Good news Cheesy