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Phone not working how can you report a fault

andygoodwin61
Newbie
Posts: 1
Registered: ‎22-09-2016

Phone not working how can you report a fault

My phone has stopped working although the broadband is fine. Been on a mobile for half an hour trying to register the fault as there doesnt appear to be any option to register a fault on line or to chat online with customer services.....astounding in thhis day and age..........unless anyone can advise another way to contact Plusnet Service Faults?

8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Phone not working how can you report a fault

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Phone not working how can you report a fault

Are you still having problems? If so, follow the link from oldjim and report this to us, let us know when you've done this.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
AlisonB
Newbie
Posts: 1
Registered: ‎11-10-2017

Re: Phone not working how can you report a fault

I have spent hours trying to get help from 3 different numbers I found, and also the live chat.  The only advise I got was that there was a 15 min wait and cut dead.  Live chat was too busy to respond.  No announcements anywhere on the website or on the internet to inform customers no updates on progress.  They seem to be in denial. And no way to make contact.

I wish I could help but I can only commiserate and let you know you're not the only one.   Awful service!

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Phone not working how can you report a fault

perhaps if you followed the link in my post two above yours it would help

mikejphillips
Dabbler
Posts: 16
Thanks: 3
Registered: ‎08-07-2015

Re: Phone not working how can you report a fault

May I board this bus please? Is there a phone number (like BT 151?) I can call PN on if I have a phone problem eg no voice or b/band, to report the fault?

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Phone not working how can you report a fault

@mikejphillips Unfortunately not. The link Oldjim posted will report a fault to our suppliers if it detects an external problem. In your case, I can see we've had to book an appointment. Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Kan1kat1e
Newbie
Posts: 1
Registered: ‎19-01-2018

Re: Phone not working how can you report a fault

So please could you advise how I would go about reporting a fault on a line where broadband is also down? (my elderly parents)

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Phone not working how can you report a fault

Welcome to the community forums @Kan1kat1e

Have you tried the link in @Oldjim's post?

Failing that, please feel free to PM me their username or landline telephone number so I can locate their account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team