Phone not working and broadband lost speed

[#1]

I don't know whats going on but you can't dial into my phone as it just crackles and doesn't ring, yet I can phone out.  Also my broadband is playing up again and the speed is down to 5.mbps from 15mbps. I have raised a ticket for the phone but see if it gets done quicker here as they give me 22 hours before they can answer my question.

[#2]

Thanks for your time on the phone, as discussed I've raised this for you and an engineer visit has been booked for the morning of Tuesday 13th August. I hope this is fixed quickly for you.