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Phone not working & no way to contact Customer Services

uplandspark
Dabbler
Posts: 17
Registered: ‎11-02-2011

Re: Phone not working & no way to contact Customer Services

So 5 days on.

Has the phone been fixed? -> No

Has the update that Adam said above would be given? -> No

Has the support ticket been updated as promised on it? -> No

Have CS replied to my request on the support ticket? -> No

Does online chat work? -> No

 

Come on PlusNet, as mentioned before, no wonder your customers get grumpy, do you wonder why?

Plusnet Help Team
Plusnet Help Team
Posts: 6,871
Thanks: 696
Fixes: 261
Registered: ‎01-01-2012

Re: Phone not working & no way to contact Customer Services

Sorry to hear you're still having issues.

I've spoken with our suppliers today who have advised that an engineer is due to go out today.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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uplandspark
Dabbler
Posts: 17
Registered: ‎11-02-2011

Re: Phone not working & no way to contact Customer Services


@MatthewWheeler wrote:

Sorry to hear you're still having issues.

I've spoken with our suppliers today who have advised that an engineer is due to go out today.

Let us know how you get on


Engineer never arrived.

 

At least Yassar from PlusNet just called me to tell me that nothing happened. He listened to me bleating on about the issue but stayed calm & professional. That guy is a credit to you. Next update is promised by tomorrow midnight. We shall see.

Plusnet Help Team
Plusnet Help Team
Posts: 14,417
Thanks: 342
Fixes: 94
Registered: ‎27-04-2007

Re: Phone not working & no way to contact Customer Services

I'm really sorry to see the engineer didn't attend yesterday. The fault has been assigned to an engineer this morning so this is being worked on today. 


Thanks for taking the time to give us some feedback about the phone call, I'll certainly make sure that's passed on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team