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Phone not ringing

FIXED
Susan99
Browser
Posts: 2
Registered: ‎10-12-2019

Phone not ringing

My landline has stopped ringing - it gives two little spurts of a ring tone then just dies. I can call out successfully and if I pick up when I hear the ringing the call is connected without any problems. Any ideas? (I've checked the sockets etc already.)

5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,248
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Phone not ringing

If you've multiple phones connected, try unplugging some, to see if that helps.

If you've added some lately, you may have gone over the maximum REN allowed

on your line.

198kHz
Seasoned Hero
Posts: 5,636
Thanks: 2,651
Fixes: 38
Registered: ‎30-07-2008

Re: Phone not ringing

Likely to be a case of ring trip , usually caused by a dodgy joint in the external network.

It would be useful if you could establish whether the caller receives normal ring tone, or whether that also stops prematurely.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Phone not ringing

Fix

 

Hi @Susan99

 

I agree with the above advice you've been given.

 

If you raise a phone fault here, we'll be happy to investigate this for you.

 

Best wishes

 

Dave

Susan99
Browser
Posts: 2
Registered: ‎10-12-2019

Re: Phone not ringing

Thank you all for your replies. I have raised a fault and it should be fixed by Monday.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Phone not ringing

 

Pleased to hear this, @Susan99

 

If you need any further support, just drop us a PM with your account details.

 

Best wishes

 

Dave