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Phone not line not working, but broadband okay

Posts: 1
Registered: ‎09-08-2021

Phone not line not working, but broadband okay

For some time the phone has been unable to receive calls and there is no dial tome to make a call. The broadband is working (although there are occasional dropouts).

I have performed all the tests suggested in the trouble-shooting webpages (check phone, disconnect all other devices, etc.) and the line test reports that the "The result of your line check is unclear". 

There seem to be several other posts in the PN Community, and the solution always seems to lie with a fault in the Plusnet or Openreach systems.

Would the contact centre please raise a ticket to investigate this fault. 


Plusnet Help Team
Plusnet Help Team
Posts: 2,199
Thanks: 314
Fixes: 117
Registered: ‎26-03-2018

Re: Phone not line not working, but broadband okay

Hi @BGJ_P_N_Com,

I'm sorry to hear you've been experiencing issues with the landline. I've taken a look into this today and raised a response via a support ticket, which can be accessed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team