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Phone line

Madhatter007
Grafter
Posts: 33
Thanks: 3
Registered: ‎28-05-2020

Phone line

I have reported the occasional crackles on my line and now get the attached error message. I did check and line is plugged in😊

 

WhatsApp Image 2021-06-28 at 11.24.17.jpegHi,


4 REPLIES 4
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Phone line

@Madhatter007 

Have you tried with a different phone, preferably a wired one?

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Phone line

Hi @Madhatter007

 

I'd echo @Baldrick1 here as I've run some tests on the line which have not picked up on any issues with the network. If the problem persists after trying a wired phone, let us know and we'll go down the engineer route to have the matter resolved.

 Adam
 Plusnet Help Team - Leeds
Madhatter007
Grafter
Posts: 33
Thanks: 3
Registered: ‎28-05-2020

Re: Phone line

Unfortunately no phone other than old cordless that was erratic.
This was a new issue but the infrequent crackles been around for a while
Baldrick1
Moderator
Moderator
Posts: 9,205
Thanks: 4,175
Fixes: 323
Registered: ‎30-06-2016

Re: Phone line

@Madhatter007 

They don't cost the earth or you could borrow one.  https://www.argos.co.uk/product/5529610?

 

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