Phone line very noisy/faint when router on.
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Phone line very noisy/faint when router on.
28-12-2019 7:49 PM
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Hi
Have a master socket that allows router and phone plugged in separately. When router is on, the phone line is inaudible/very noisy and voices are faint. Have tried different/new phone (wired). The broadband also freezes when the phone is in use.
Any thoughts would be very welcome.
Thanks
Re: Phone line very noisy/faint when router on.
29-12-2019 8:15 PM
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Hi @SnapCracklePop I'm sorry to see you're having issues with your phone line when your router is switched on. I've tested your line and the tests aren't showing any issues on the line so it's likely the router itself is the cause for this.
If you've not got another router you can try I'd recommend calling our customer options team on 0800 013 2632 to discuss getting a replacement as we may need to recontract you in order to send a new one out free of charge.
If you prefer and assuming you're not already using your own router, you'd be able to buy your own router and set it up using the details found here: https://www.plus.net/help/broadband/broadband-connection-settings/
Let us know how it goes.
Re: Phone line very noisy/faint when router on.
30-12-2019 8:37 AM
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It is possible that the filtered face plate has become damaged. You should try removing the face plate and then plug a ‘danglely’ filter which cane with the router into the test socket and see if that fixes the problem before sourcing a new router.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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