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Phone line only - out of contract term

FIXED
alasdairbailey
Newbie
Posts: 2
Registered: 21-10-2016

Phone line only - out of contract term

Hi folks,

 

I'm finding it impossible to get a coherent answer from the call center on this question.

 

My situation:

  • I'm out of contract period for ADSL and Phone with plusnet
  • A fixed wireless broadband provider has started up in my area
  • I want to cancel my ADSL and keep my phone only

How do I best achieve that?

  • Plusnet call center won't let me cancel just ADSL from the line
  • Am I forced to leave plusnet and if so will ordering just phone only from the new supplier auto-cancel the ADSL?

Thanks in advance for any help.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,252
Thanks: 885
Fixes: 180
Registered: 25-03-2015

Re: Phone line only - out of contract term

Fix

Welcome to the community forums @alasdairbailey

 

Unfortunately we don't offer phone without broadband.

 

If you were to migrate your phone line to a new provider, this may not necessarily cease your broadband. If the new phone provider uses BT lines, the broadband would remain active and your account would switch to a broadband only account.

 

If you migrate your phone away and then request we cease the broadband after, that would achieve what you're after.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
alasdairbailey
Newbie
Posts: 2
Registered: 21-10-2016

Re: Phone line only - out of contract term

Thanks - with the rise of competitor ISPs who don't need the phone line you should tell your call center staff about this process. The guy I spoke with this morning simply could not get his head around this.

Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Phone line only - out of contract term

@alasdairbailey

If you only use your phone an average or low amount have a look at Pulse8.

£13 per month line rental
All calls charged to the nearest second with no minimum call connection fees.
Local/National Day 1p/min
Local/National Eve 0.8p/min
UK Mobile 8p/min
Min. Call Charge 0.00

In fact a lot of Plusnet users could save money by moving their line to them (even allowing for the extra Plusnet charge if the line is not with them).

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)