Phone line only - out of contract term
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- Re: Phone line only - out of contract term
21-10-2016 11:26 AM
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Hi folks,
I'm finding it impossible to get a coherent answer from the call center on this question.
My situation:
- I'm out of contract period for ADSL and Phone with plusnet
- A fixed wireless broadband provider has started up in my area
- I want to cancel my ADSL and keep my phone only
How do I best achieve that?
- Plusnet call center won't let me cancel just ADSL from the line
- Am I forced to leave plusnet and if so will ordering just phone only from the new supplier auto-cancel the ADSL?
Thanks in advance for any help.
Fixed! Go to the fix.
21-10-2016 12:05 PM
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Welcome to the community forums @alasdairbailey
Unfortunately we don't offer phone without broadband.
If you were to migrate your phone line to a new provider, this may not necessarily cease your broadband. If the new phone provider uses BT lines, the broadband would remain active and your account would switch to a broadband only account.
If you migrate your phone away and then request we cease the broadband after, that would achieve what you're after.
Re: Phone line only - out of contract term
21-10-2016 12:22 PM
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Thanks - with the rise of competitor ISPs who don't need the phone line you should tell your call center staff about this process. The guy I spoke with this morning simply could not get his head around this.
Re: Phone line only - out of contract term
22-10-2016 9:27 AM
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If you only use your phone an average or low amount have a look at Pulse8.
£13 per month line rental
All calls charged to the nearest second with no minimum call connection fees.
Local/National Day 1p/min
Local/National Eve 0.8p/min
UK Mobile 8p/min
Min. Call Charge 0.00
In fact a lot of Plusnet users could save money by moving their line to them (even allowing for the extra Plusnet charge if the line is not with them).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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