cancel
Showing results for 
Search instead for 
Did you mean: 

Phone line not working

fred57
Newbie
Posts: 3
Registered: ‎29-03-2020

Phone line not working

My phone line isn't working. 

 

How do I get to talk to someone from Plusnet to get it fixed?

 

There is no one available when you call.

 

6 REPLIES 6
jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: Phone line not working

@fred57 Like many other businesses, Plusnet are working with vastly reduced staff. Have you got anything at all on your phone?

Have you run the phone troubleshooter?

John
fred57
Newbie
Posts: 3
Registered: ‎29-03-2020

Re: Phone line not working

yes still not working and still perplexed as to how I access the service I am paying for

jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: Phone line not working

(1) What did the troubleshooter report? Note:- this should have sent an automatic response to Plusnet, but see comment in (2)

(2) Like every other organisation, Plusnet (+ BT/Openreach) are struggling with vastly reduced staff levels, which mean response times and what they can do are not the normal. Sadly you are not alone, but shouting about it won't help.

John
fred57
Newbie
Posts: 3
Registered: ‎29-03-2020

Re: Phone line not working

I haven't shouted; I asked a question of a company I am paying for a service I am not currently receiving

jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: Phone line not working

And, with respect, I gave you a reason why things are slightly not normal at the present time.

John
198kHz
Seasoned Hero
Posts: 5,727
Thanks: 2,771
Fixes: 41
Registered: ‎30-07-2008

Re: Phone line not working

@fred57 

There are help pages on the site. This would be a good place to start -

 

https://www.plus.net/help/phone/phone-line-troubleshooting/

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)