Phone line not working
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Phone line not working
29-03-2020 12:29 PM
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My phone line isn't working.
How do I get to talk to someone from Plusnet to get it fixed?
There is no one available when you call.
Re: Phone line not working
29-03-2020 12:43 PM
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@fred57 Like many other businesses, Plusnet are working with vastly reduced staff. Have you got anything at all on your phone?
Have you run the phone troubleshooter?
Re: Phone line not working
29-03-2020 2:44 PM
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yes still not working and still perplexed as to how I access the service I am paying for
Re: Phone line not working
29-03-2020 2:52 PM
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(1) What did the troubleshooter report? Note:- this should have sent an automatic response to Plusnet, but see comment in (2)
(2) Like every other organisation, Plusnet (+ BT/Openreach) are struggling with vastly reduced staff levels, which mean response times and what they can do are not the normal. Sadly you are not alone, but shouting about it won't help.
Re: Phone line not working
29-03-2020 2:53 PM
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I haven't shouted; I asked a question of a company I am paying for a service I am not currently receiving
Re: Phone line not working
29-03-2020 3:00 PM
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And, with respect, I gave you a reason why things are slightly not normal at the present time.
Re: Phone line not working
29-03-2020 5:54 PM
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There are help pages on the site. This would be a good place to start -
https://www.plus.net/help/phone/phone-line-troubleshooting/
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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