Phone line not working - can someone give the ticket a kick please!

[#1]

Can someone please pick up my ticket 92835028 , test line and hand off to Open Reach please.

[#2]

Hi there,
I've run some tests for you, and while a potential fault has been found, OR want to send an engineer around.
If you can update the ticket with suitable appointment slots (they run M-F 0800-1300 or 1300-1800) , I'll get this booked in for you.
Tony

[#3]

I can make any slot next net week, please book the earliest and confirm. thanks.

[#4]

Hi,
Thanks for confirming. I've booked it and sent an SMS with the details.
Tony

[#5]

Tony
Please see my request on the bottom of ticket , 92835028
needs action soon.
Thanks.

[#6]

Hi Lorian,
I've actioned that for you and confirmed it on Ticket: 92835028
Let us know if the problem comes back!