Phone line not activated
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Phone line not activated
19-02-2019 8:59 AM - edited 19-02-2019 10:37 AM
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I've just moved house so only just had chance to connect the phone to the master socket, however am getting the error to check phone connection on my phone, and I don't have a dial tone. Ringing the house number from mobile just rings. The line was due to be activated on the 13th February (text message confirming this) with broadband to happen on the 23rd (I've not yet received a router for this). Is there anything else I can check to see if the line is working, or do I have to wait for broadband to be connected before I can use phone.
Re: Phone line not activated
19-02-2019 10:43 AM
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Re: Phone line not activated
19-02-2019 12:10 PM
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Re: Phone line not activated
19-02-2019 12:13 PM
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No worries, if you've tried plugging a corded phone handset into the test socket (found behind the faceplate of the master one) let us know and we'll arrange an engineer visit with you to investigate this further.
Re: Phone line not activated
22-02-2019 5:10 PM
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Re: Phone line not activated
22-02-2019 6:22 PM
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Re: Phone line not activated
23-02-2019 3:33 PM
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Re: Phone line not activated
24-02-2019 2:31 PM
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Hi there and thanks for the update,
We wouldn't cover any costs for third party services such as engineers that you've arranged yourself. However we will credit you for any period of time without service between a fault having been reported with us and it being resolved.
I'm sorry if there's any confusion on our part but we've not got as far as booking an engineer visit with you yet. Before we look into arranging that it would be best if you could test the line with a corded handset, is that something you've been able to try yet?
Adam
Re: Phone line not activated
24-02-2019 2:48 PM
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Re: Phone line not activated
25-02-2019 10:49 AM
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Thanks for the update, @Keithyreeves.
Could you let us know the outcome of the engineer visit once this has happened, please?
Kind Regards,
MoR
Re: Phone line not activated
25-02-2019 12:43 PM
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Re: Phone line not activated
25-02-2019 3:18 PM
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That's really good to see. I've just added an update to your account with regards to a refund for the downtime you've experienced due to the fault. https://www.plus.net/wizard/?p=view_question&id=187766952
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