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Phone line fault

Den1
Rising Star
Posts: 141
Thanks: 9
Fixes: 2
Registered: ‎24-10-2013

Phone line fault

Hi i wonder if somebody from CS could check the status on a fault i reported yesterday, was given a fix date of the 4th April but i was given no idea what the fault was or where it was ?  as i explained on the phone my wife is a care worker and first responder and needs a working landline, we have the use of a mobile but its not very reliable.
Cheers.   
4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Phone line fault

Is the account different to the one linked to your community profile?
I can't see any faults reported at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Den1
Rising Star
Posts: 141
Thanks: 9
Fixes: 2
Registered: ‎24-10-2013

Re: Phone line fault

Thanks for responding, yes user name is dennisfuggle
Cheers
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Phone line fault

Our tests have found a Dis One Leg In Network.
That could be located between the distribution point and your property but we won't know for sure until the engineer goes out.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Den1
Rising Star
Posts: 141
Thanks: 9
Fixes: 2
Registered: ‎24-10-2013

Re: Phone line fault

Ok thanks for that, so some clumsy engineer has dislodged a wire in the cab  Sad  i only say this as there has been a lot of activity a my cab over the last couple of days.