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Phone line earth fault?

smith101
Not applicable
Posts: 1
Registered: ‎06-10-2015

Phone line earth fault?

Hi
First post here.
Phone line went down late Saturday....no phone no broadband. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th.
What is an earth fault and how long does it take to repair?
Anybody in the Kilwinning North Ayrshire area having the same problems.
5 days to fix a fault seems excessive  Angry