cancel
Showing results for 
Search instead for 
Did you mean: 

Phone line down again.

bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Phone line down again.

I can to my holiday home last night to see my broadband was down, phone line has a dial tone but when I try to dial a number I get a dead tone, the last time this happened it was down  for a week, I'm not sure how long it's been down for this time.
If this is not sorted by the end of the day then I want to leave Plusnet.
10 REPLIES 10
bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Re: Phone line down again.

Hello?
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Phone line down again.

Do you pay Plusnet or BT for your telephone calls?
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Re: Phone line down again.

Plusnet.
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Phone line down again.

Have you raised a phone fault with them?
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Re: Phone line down again.

Yes.
39hrs to respond? That's why I came here
bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Re: Phone line down again.

Jeez
No reply from Plusnet.
I'm getting BT to install a new line.  I'm certainly not paying another bill. You can write as many letters to me as you like.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Phone line down again.

Hi, I'd be happy to get this raised for you before I leave but it wouldn't be fixed today even if we did I'm afraid. Not sure if that changes anything? Really sorry to hear it's not working.
bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Re: Phone line down again.

lol
Still no answer to my support question 79962635
My contract does not run out until June/July but lets be honest, the service is terrible, my speed was 1mb.
Last time it was down for a week, no idea how long it's been this time.
As I said I have cancelled my DD, I want you to cancel my account and I certaintly do not expect a bill for this.
I will not pay, as I said you can write as many letter to me as you like.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Phone line down again.

Right, we need to get it investigated, could you please drop me a PM with the username of the account and if possible the phone number on which the service is installed?
bigblue22
Dabbler
Posts: 23
Registered: ‎17-05-2013

Re: Phone line down again.

Grin Grin

So PlusNet finally answered my support question this morning - 3 days after my initial contact.

Wow, great service, your support is basically "CRAP"