Phone line dead

[#1]

For the last few days our phone line has been dead, no dial tone at all. Fibre optic is fine. Tried an old phone from our cupboard and no dial tone either. Any ideas? Thanks in advance

[#2]

have you raised a phone fault https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38

[#3]

Hi there,
I've just replied to the ticket you raised about your phone fault. Let me know when you've replied and we'll get this picked up asap.