Phone line connection

[#1]

Please can you confirm when my phone line will be connected and my existing number will be retained. I've opened question ref 109002329 if anyone at Plusnet would like to reespond

[#2]

Hi GranceC, welcome to the forums!
I've checked your account and can see you've closed Ticket: 109002329 and the line is now working (I'm assuming this is why you closed the ticket)
Unfortunately, it does appear you number may have been lost as the line was stopped by your previous provider, so we had to restart the line as opposed to taking over the service.

[#3]

@HarryB
Well you really (and I mean really) need to change your main website as this information is given to me today
Customer support
From landlines: 0800 432 0200
From mobiles: 0345 140 0200
7.30am - 10pm, every day

at URL https://www.plus.net/home-broadband/contact/#action-blocks--res
when I selected "Account and Billing" , "Question isn't listed", "Give us a call"

[#4]

Thanks georgelnx, I could have sworn I sent an email off previously to get this updated, but I've just sent another to make sure.