cancel
Showing results for 
Search instead for 
Did you mean: 

Phone line active but cant receive calls

cearuilin
Newbie
Posts: 6
Registered: 14-04-2014

Phone line active but cant receive calls

When I check my order details it says my phone line is active and I also received a text yesterday saying my home phone service is ready for use and my phone number. But I've no dial tone and if I ring the number I was given it goes straight to answer message? Any ideas whats going on?
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 534
Fixes: 205
Registered: 01-01-2012

Re: Phone line active but cant receive calls

Hi there
I've tested your line and it's picking up a internal loop fault which could be down to faulty wiring or equipment in your property
Can you try your phone handset on its own directly into the test socket and see if that makes any difference?

Any further issues please let me know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cearuilin
Newbie
Posts: 6
Registered: 14-04-2014

Re: Phone line active but cant receive calls

Done that its still connecting straight to message services without my fone even ringing.
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 534
Fixes: 205
Registered: 01-01-2012

Re: Phone line active but cant receive calls

Thanks for taking my call this afternoon
Just to confirm a engineer is booked in for tomorrow afternoon to get this resolved for you
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cearuilin
Newbie
Posts: 6
Registered: 14-04-2014

Re: Phone line active but cant receive calls

Thank you fingers crossed its nothing major  Smiley
cearuilin
Newbie
Posts: 6
Registered: 14-04-2014

Re: Phone line active but cant receive calls

Smiley got sorted was a loose connection in a joint on my external cable I'm up and running. Thank you for speedy service in getting my phone line working
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 534
Fixes: 205
Registered: 01-01-2012

Re: Phone line active but cant receive calls

Glad to hear that alls in working order Smiley
Any further issues please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team