Phone line STILL NOT WORKING!
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Phone line STILL NOT WORKING!
11-06-2015 3:54 PM
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...many calls later with support and customer service and promises that this would be looked into and sill radio silence from Plusnet 8 days later!!
What month will my phone line get sorted is anyone's guess....you blame BT, BT say its not their problem.....total joke from a customer perspective....looks like I have to email Andy Baker Plusnet CEO directly again just like I had to last time I had problems with my telephone line and it tokk about a MONTH to fix!!!
Re: Phone line STILL NOT WORKING!
13-06-2015 10:50 AM
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I've taken a look over the fault and unfortunately a specialist engineer is needed to help resolve the issue. We've been given a timescale of the 17th June for this to happen and will check back after this to see how the fault is going on.
Re: Phone line STILL NOT WORKING!
13-06-2015 11:11 AM
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"Timescale" does not convey a definite appointment or commitment. Surely such an activity requires access to the property and thus an appointment with the subscriber. Just to manage expectations... Is the date of the 17th from BT a date to deliver a fix, or is it a date for a date for a fix?
I am aware elsewhere that BTOR are incapable of providing ISPs with dates for doing specialist works, the best they can do is offer dates for providing a date and in my case (not looking for a chase) the date for a date has slipped one week. Mine is an install which I expected to be problematic.
This is a dead service, so one hopes that BT have actually provided an appointment?
Kevin
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Re: Phone line STILL NOT WORKING!
29-06-2015 9:54 AM
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Lost count of the times Plusnet have blamed BT and BT have blamed Plusnet. Lost count of the lies from Plusnet people claiming to be working on this and/or meant to be calling me when they don't. I'm a customer of Plusnet I don't care who's problem BT/Plusnet or what goes on in the finger pointing background all I want is my telephone line working again - too much to ask for??????!!!???
I've got spray paint on my drive saying BT in big letters where someone was meant to dig a hole 2 weeks ago.....3 or 4 BT engineers have come and gone having expected a hole to be dug and nothing has progressed....its gone well beyond a joke.
In 3 days time it will be a whole month with no telephone line!!!!!
Re: Phone line STILL NOT WORKING!
29-06-2015 12:38 PM
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My advice is to ask for a copy of all communications between Plus Net and BTOR. This will show you who is telling lies. Oh and yes you are entitled to ask for this as it relates to you. There may be a small admin charge that Plus Net can charge for providing it but ask for it. I know we are going to.
Re: Phone line STILL NOT WORKING!
29-06-2015 5:52 PM
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We are continuing to chase for you though, and we will advise as we get more details.
@BRABUS Whilst this is a possibility, we'd rather spend our time in trying to get the fault resolved.
Re: Phone line STILL NOT WORKING!
29-06-2015 9:12 PM
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This way it will obviously show who is telling lies and also hopefully it is BTOR and customers faith in PN is restored
Re: Phone line STILL NOT WORKING!
30-06-2015 6:42 PM
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http://community.plus.net/forum/index.php/topic,140926.0.html
Enjoy the read.
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