Phone kaput
I am sort of relieved that I am not alone in receiving lousy service. There appears to be more than one thread complaining about lack of action.
My line has been out since 13/2 and still no sign of any resolution. All calls to pLusnet are met with the same non-informative, non-communicative, non-helpful bland response "we are dependent on our supplier" or words to that effect.
Why not get a new supplier, rather than a pathetic bleat "What do you expect us to do?" Plusnet should be beating Ofcom up and not teling us to do it.
They could even offer a call divert to my mobile whilst the problem is being fixed, but no such helpful suggestion.
Wake up Plusnet and do something positive.
Enough said -except look out Virgin - I'm on my way.
My line has been out since 13/2 and still no sign of any resolution. All calls to pLusnet are met with the same non-informative, non-communicative, non-helpful bland response "we are dependent on our supplier" or words to that effect.
Why not get a new supplier, rather than a pathetic bleat "What do you expect us to do?" Plusnet should be beating Ofcom up and not teling us to do it.
They could even offer a call divert to my mobile whilst the problem is being fixed, but no such helpful suggestion.
Wake up Plusnet and do something positive.
Enough said -except look out Virgin - I'm on my way.
Yes your absolutely right Prisoner. Plusnet put the responsibility on Openreach. They fail to mention that Openreach, Plusnet and BT are all owned by the same group. So Openreach has a monopoly on repairs, so they can dictate to the customer when they reinstate the service. Ben if there is a backlog of work any company who has customer satisfaction as there top priority would employ more staff. Its obvious to many on this forum that the BT group do not have customer satisfaction at heart. 
@gerden
I'm really sorry to hear about your issue and that this is taking a while to resolve.
I've just chased this with our suppliers for an update and will update your ticket shortly with more information, I'll take ownership of keeping you updated and will do all I can to give this the urgency it needs.
Adam
I'm really sorry to hear about your issue and that this is taking a while to resolve.
I've just chased this with our suppliers for an update and will update your ticket shortly with more information, I'll take ownership of keeping you updated and will do all I can to give this the urgency it needs.
Adam
I have checked Anotherone and I am not in a MBORC area, another lame excuse. Ben states he cant talk for Openreach, your all one big BT happy family Ben. Adam has now got involved sounds encouraging, fingers crossed. Stay tuned will keep you posted.
Your absolutely right Prisoner. More than one member of Plusnet staff on this forum have ask, what can we do for you. You would have thought that at least they would offer call divert taking into account the appalling service the BT group are offering there customers. 
Quote You would have thought that at least they would offer call divert
We can, I'm sorry that's not been offered, it should have been by now really. Just drop me a PM with the number you need the divert setting up for.
I've just checked the fault and there's no further update yet I'm afraid but I'll aim to check that again within the next couple of days for you.
Adam
There's good news and bad news. The good news is Adam has said he will divert my calls hooray. Oh dear now the bad news 
from Matt, calls are chargeable at the rate of whatever number they're diverted to. Thanks for nothing Plusnet. Adam do you think by checking the faults line this will increase my chances of getting my line repaired before Friday. I agree with your colleague Matt who said in a earlier post that Openreach dictate when the repair will take place. Sadly this is the problem when you give a company the monopoly, they can dictate and the customer suffer's. Twelve days to fix a line fault is unacceptable and the BT group should be ashamed of its treatment of its customers.