Phone kaput
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Phone kaput
20-02-2013 10:47 AM
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Re: Phone kaput
20-02-2013 10:51 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Phone kaput
20-02-2013 12:03 PM
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She is with the Post Office and it took 19 days before an BTO engineer could
go to the exchange to make the repair.
It really is so frustrating in the year 2013 that things cannot be resolved more quickly.
Re: Phone kaput
20-02-2013 12:22 PM
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Re: Phone kaput
20-02-2013 2:50 PM
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*Except Virgin Media cable lines, I think.
Re: Phone kaput
20-02-2013 3:11 PM
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Re: Phone kaput
20-02-2013 3:57 PM
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Re: Phone kaput
20-02-2013 4:57 PM
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Re: Phone kaput
20-02-2013 5:18 PM
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Just to clarify - Openreach are not allowed to give any supplier any preferential treatment (this includes BT Retail). It's an Ofcom thing called Equivalence.
I do completely understand the frustration on how long it can take to fix things though.
Re: Phone kaput
20-02-2013 8:58 PM
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Re: Phone kaput
21-02-2013 12:14 PM
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Re: Phone kaput
21-02-2013 1:21 PM
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Re: Phone kaput
21-02-2013 2:03 PM
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Re: Phone kaput
21-02-2013 2:45 PM
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Ofcom's regulation of BT Group ensures that BT Openreach (who have responsibility for repairing your line) are a completely separate company and give no preferential service, regardless of retailer (BT Retail, Plusnet, Post Office, etc.). As such, there's nothing that we can do to speed up this fault. May I suggest you raise your complaint to Ofcom if you feel that their actions have resulted in a poor end user experience? I'm not a company structure / legal expert but if you think that the privatization of BT Group in 1984 is the cause of the slow repair time then I suppose the best course of action would be to complain to the Government?
Personally, I feel that your situation has nothing to do with 'privatization', more to do with a massive infrastructure improvement project (FTTx), repeated MBORCs due to the weather over the last 12 months and significant demand for new products. I know that this doesn't help you but hopefully we can all look forward to a future where the UK has a world class broadband infrastructure.
Re: Phone kaput
21-02-2013 4:45 PM
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Openreach has a monopoly on this service. And as you stated in a earlier post they dictate when they supply this service. I reiterate it is totally unacceptable for this service to take almost two weeks.
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