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Phone down all day.

malcolmwigmore
Newbie
Posts: 1
Registered: ‎16-02-2019

Phone down all day.

Lucky you.

My phone line & Broadband have been down all day. 

Online chat is unavailable & reporting by phone is reporting a 60 minute wait.

USELESS.

 

Moderator's note by Adie (Dvorak) changed topic title.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,464
Thanks: 6,621
Fixes: 1,482
Registered: ‎11-01-2008

Re: Phone down all day.


Moderators Note


This topic has been split and moved for better visibility.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Phone down all day.

Hi @malcolmwigmore

I can see we've raised a fault with our suppliers and we've been given an estimated response time of by 20/02/19 23:59:59 for an engineer to go out and investigate further. For future reference, you can test your line from Here which will raise the fault directly to Openreach if an external fault is found.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet