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Phone down all day.

malcolmwigmore
Just browsing
Posts: 1
Registered: ‎16-02-2019

Phone down all day.

Lucky you.

My phone line & Broadband have been down all day. 

Online chat is unavailable & reporting by phone is reporting a 60 minute wait.

USELESS.

 

Moderator's note by Adie (Dvorak) changed topic title.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
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Registered: ‎11-01-2008

Re: Phone down all day.


Moderators Note


This topic has been split and moved for better visibility.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,531
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Registered: ‎21-04-2017

Re: Phone down all day.

Hi @malcolmwigmore

I can see we've raised a fault with our suppliers and we've been given an estimated response time of by 20/02/19 23:59:59 for an engineer to go out and investigate further. For future reference, you can test your line from Here which will raise the fault directly to Openreach if an external fault is found.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet