cancel
Showing results for 
Search instead for 
Did you mean: 

Phone down all day.

Highlighted
Newbie
Posts: 1
Registered: ‎16-02-2019

Phone down all day.

Lucky you.

My phone line & Broadband have been down all day. 

Online chat is unavailable & reporting by phone is reporting a 60 minute wait.

USELESS.

 

Moderator's note by Adie (Dvorak) changed topic title.

2 REPLIES 2
Highlighted
Moderator
Moderator
Posts: 24,235
Thanks: 4,285
Fixes: 1,101
Registered: ‎11-01-2008

Re: Phone down all day.


Moderators Note


This topic has been split and moved for better visibility.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 17,730
Thanks: 5,570
Fixes: 943
Registered: ‎21-04-2017

Re: Phone down all day.

Hi @malcolmwigmore

I can see we've raised a fault with our suppliers and we've been given an estimated response time of by 20/02/19 23:59:59 for an engineer to go out and investigate further. For future reference, you can test your line from Here which will raise the fault directly to Openreach if an external fault is found.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team