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Phone displays please check line cord

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unclesid
Hooked
Posts: 6
Registered: 20-01-2015

Phone displays please check line cord

see topic for issue
i have tryed the phone in next doors line and it works

i went through the trouble shooter

it went to check line and after waiting a couple o mins

got error message telling me to phone an 0800 number

phoned number was told theres a 30 min wait

so ive come here

i can ring the number on my mobile

jim

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,824
Thanks: 427
Fixes: 90
Registered: 21-04-2017

Re: Phone displays please check line cord

Sorry to hear you're having problems with your phone service Jim

It looks like the line test you completed online reported a fault through to Openreach. It's also raised a ticket on to your account which you can view here: https://www.plus.net/wizard/?p=view_question&id=155581722

We'd expect an engineer to further investigate within 2 working days.

 

I hope this helps,


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
unclesid
Hooked
Posts: 6
Registered: 20-01-2015

Re: Phone displays please check line cord

still cant use phone almost a week now

ill update if any change

Plusnet Help Team
Plusnet Help Team
Posts: 1,824
Thanks: 427
Fixes: 90
Registered: 21-04-2017

Re: Phone displays please check line cord

We've been advised that an engineer is expected to be assigned to the job today.

Apologies for the inconvenience caused by the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
unclesid
Hooked
Posts: 6
Registered: 20-01-2015

Re: Phone displays please check line cord

Update
My question is on hold till the 17th
And my internet access has gone off


unclesid
Hooked
Posts: 6
Registered: 20-01-2015

Re: Phone displays please check line cord

engineer just phoned house

said he fixed problem at line box

all seems to work internet and phone

 

many thanks

Plusnet Help Team
Plusnet Help Team
Posts: 1,824
Thanks: 427
Fixes: 90
Registered: 21-04-2017

Re: Phone displays please check line cord

Awesomeness, glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team