Phone dead and BT don't recognise my telephone number
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Phone dead and BT don't recognise my telephone nu...
Phone dead and BT don't recognise my telephone number
26-08-2016 5:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all.
My phone line has been dead for a couple of days, hard to be sure exactly
how long as I don't use it much.
When I say dead, I mean totally silent, unlike the usual "airy" sound when
there's a fault, and more like the day I moved in, when the line wasn't
yet connected.
A ticket has been raised by Plusnet, and a visit is booked for next week.
It has occurred to me that the loss coincides "possibly" exactly with the end of
my 6 mnths free BB, and makes me wonder if someone could have ticked or
unticked the wrong box somewhere, and I've been disconnected.
To add to my suspicion is the fact that BT don't recognise my telephone number,
as if I don't exist.
Broadband is unaffected.
Any ideas or similar tales anyone?
Re: Phone dead and BT don't recognise my telephone number
30-08-2016 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Phone dead and BT don't recognise my telephone number
03-09-2016 8:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes it was fixed, but it cost me another 2Mbps on top of the 5Mbps that I lost
when I was installing and configuring my own router and modem.
It feels as if someone at BT is staring at my line, waiting for me to
turn my modem off, so they can reduce my profile again.
Who do I talk to about that?
Thanks.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Phone dead and BT don't recognise my telephone nu...