Sigh, Here we go again. For the 4th time this year the phone line is dead and I need to get some support from PlusNet. I logged the fault on Tuesday 2nd Dec - Ticket no #95578004 Support has not yet read the question - as expected really since they always hide behind the 72 hours clause in the contract. I see from the forums that everyone else gets the same treatment, but what gets me is the contrast to the aggressive television advertising "the customer comes first" - what a joke!
Thanks Chris - at least the resolution is moving forward now. The target date quoted is Monday 8th - which leaves us without telephone for 6 days - is there some compensation or rebate for this? Do I have to claim it or is it automatic?
Might this take some time to resolve Chris? I guess it would be a good idea to ask for the couple of calls I'm expecting this afternoon to come in on my mobile instead?
Chris, I have just checked and the phone is now working again 15:30 Friday 5th Dec - there is no additional commentary on the support ticket but if if was fixed due to your help then many thanks. 3 and a half days with no phone service - does that attract any rebate?
Chris, As you know I reported a a dead phone on Thursday 27th Nov and couldn't get an engineer to look at it until Monday 1st December - their earliest appointment.. They did fix it that day, although I didn't get Broadband working properly until Wedneday morning 3rd December. Do I receive some form of rebate for that please? (One positive I can say is that my broadband speed is the fastest it has ever been recording speed tests of 4.8 and a BTW IP profile of 5.9 - previously the speed was around 3.8 and the profile was around 4.5/4.7. I don't know if that is the fix to the pole outside or because the engineers also decided to change my 25+ year BT primary face plate to an OR faceplate?? They said it should improve speed) Thank you.
