Phone dead - Support dead too
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Phone dead - Support dead too
04-12-2014 10:30 AM
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Here we go again. For the 4th time this year the phone line is dead and I need to get some support from PlusNet.
I logged the fault on Tuesday 2nd Dec - Ticket no #95578004
Support has not yet read the question - as expected really since they always hide behind the 72 hours clause in the contract.
I see from the forums that everyone else gets the same treatment, but what gets me is the contrast to the aggressive television advertising "the customer comes first" - what a joke!
Re: Phone dead - Support dead too
04-12-2014 10:47 AM
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Re: Phone dead - Support dead too
04-12-2014 11:05 AM
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Sorry to hear of the issues. I've just picked up your ticket, tested the line and reported this through.
Re: Phone dead - Support dead too
04-12-2014 11:06 AM
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I'll give Tony a nudge on this.
Re: Phone dead - Support dead too
04-12-2014 11:12 AM
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The target date quoted is Monday 8th - which leaves us without telephone for 6 days - is there some compensation or rebate for this?
Do I have to claim it or is it automatic?
Re: Phone dead - Support dead too
04-12-2014 11:19 AM
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Re: Phone dead - Support dead too
04-12-2014 12:02 PM
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Re: Phone dead - Support dead too
04-12-2014 12:19 PM
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Re: Phone dead - Support dead too
04-12-2014 12:22 PM
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Re: Phone dead - Support dead too
04-12-2014 12:24 PM
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Re: Phone dead - Support dead too
05-12-2014 3:33 PM
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I have just checked and the phone is now working again 15:30 Friday 5th Dec - there is no additional commentary on the support ticket but if if was fixed due to your help then many thanks.
3 and a half days with no phone service - does that attract any rebate?
Re: Phone dead - Support dead too
05-12-2014 3:36 PM
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Re: Phone dead - Support dead too
06-12-2014 4:54 PM
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As you know I reported a a dead phone on Thursday 27th Nov and couldn't get an engineer to look at it until Monday 1st December - their earliest appointment.. They did fix it that day, although I didn't get Broadband working properly until Wedneday morning 3rd December.
Do I receive some form of rebate for that please?
(One positive I can say is that my broadband speed is the fastest it has ever been recording speed tests of 4.8 and a BTW IP profile of 5.9 - previously the speed was around 3.8 and the profile was around 4.5/4.7. I don't know if that is the fix to the pole outside or because the engineers also decided to change my 25+ year BT primary face plate to an OR faceplate?? They said it should improve speed)
Thank you.
Re: Phone dead - Support dead too
06-12-2014 7:52 PM
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