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Phone currently useless

FIXED
Greybeard0151
Newbie
Posts: 3
Fixes: 1
Registered: ‎28-02-2017

Phone currently useless

My phone line is OK..Can't make outward calls (except to Plusnet).Inward calls are told I am engaged - for nearly 24 hours so far. Can't use mobile as only decent connection is from outdoors. Any helpful ideas please?

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone currently useless

Our tests aren't showing any issues.

Can you go through the steps here and let us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Greybeard0151
Newbie
Posts: 3
Fixes: 1
Registered: ‎28-02-2017

Re: Phone currently useless

Fix

Hi, Thanks for your reply.   No change I'm afraid.  Can add that 1471 inwards is working -  it tells me someone called about ten days ago.

I don't if it's relevant but it seems I may be getting inward calls from PN but not  elsewhere.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone currently useless

If you can respond to the open question on your account we can get this looked into further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Greybeard0151
Newbie
Posts: 3
Fixes: 1
Registered: ‎28-02-2017

Re: Phone currently useless

Don't know why but phone suddenly back in working order. Sorry for waste of your time !

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Phone currently useless

No problem glad to hear it's working.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team