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Phone credit limit reached

Posts: 3
Registered: ‎11-11-2009

Phone credit limit reached

I am extremely angry at the lack of interest from Plus Net to sort out this problem.
I have a direct debit order for payments of phone calls, I look at my bill on the net, and I am well within my limits, yet I keep receiving:
Home Phone credit limit reached
If I do not pay any attention my phone line gets cut off.  I have elderly people at home and this is not acceptable.
I am about to raise this issue with oftel , BBC Watchdog and take legal action against the company. I would like to invite all those who feel the same to join in.
I would also encourage all to move to new suppliers. If no positive steps are taken by Plus net to sort out this problem with in the next 24 hours.
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re:Phone credit limit reached

Hi there,
I'm extremely sorry - Your credit limit does not appear to have been reset following your last bill.
I'll try and get it reset for you asap.