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Phone charge no mobile signal

K8
Newbie
Posts: 4
Registered: ‎25-11-2017

Phone charge no mobile signal

I been told i have to pay £36 to change my landline number.... i have to change as im being harrassed still by an ex who assulted me 9months ago. I changed my mobile to plusnet but there no mobile signal. Iv had to unplug my landline as it effecting me mentally. When i was explaining this i got cut off.
11 REPLIES 11
harrow
Rising Star
Posts: 58
Thanks: 15
Registered: ‎03-01-2018

Re: Phone charge no mobile signal

On bt they have a free service called BT Call Protect.

BT Call Protect – a clever bit of technology that helps prevent nuisance calls. It’s easy to switch on and free for BT customers.

Once on, we’ll monitor for known nuisance callers and automatically divert them for you. If there’s a particular number you don’t want to hear from again, you can add them to your personal blacklist to send future calls to your junk voicemail.

Plus, if there’s a category of numbers you don’t want to hear from – like international, withheld or unrecognised numbers – you can send them straight to junk voicemail.

I don't know if PN does it but I think they should if they are owned by bt.

PN, where did it all go wrong ?
MisterW
Superuser
Superuser
Posts: 11,183
Thanks: 3,451
Fixes: 260
Registered: ‎30-07-2007

Re: Phone charge no mobile signal

Plusnet do provide the Call Protect service and it is free https://www.plus.net/help/phone/stop-nuisance-calls/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

harrow
Rising Star
Posts: 58
Thanks: 15
Registered: ‎03-01-2018

Re: Phone charge no mobile signal

Well my Add Call Features panel must be different from yours,

Anonymous Call £4.00 per month,

If a caller withholds their number, they won't be able to call you.

 

PN, where did it all go wrong ?
harrow
Rising Star
Posts: 58
Thanks: 15
Registered: ‎03-01-2018

Re: Phone charge no mobile signal

That seems to be the only applicable option.

PN, where did it all go wrong ?
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Phone charge no mobile signal

@K8

Looking at the information MisterW linked, do you have a crime reference number? If so give that to Plusnet and the fee to change your number should be waived. However...

There is always a chance your ex will discover your new number so I'd suggest using Call Protect and adding the callers number(s) to your personal blacklist might be the better way.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
MisterW
Superuser
Superuser
Posts: 11,183
Thanks: 3,451
Fixes: 260
Registered: ‎30-07-2007

Re: Phone charge no mobile signal

Attached is screenshot of my Phone control panel , Call Features. As you can see Call Protect is there as an option at a cost of £0.00

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

harrow
Rising Star
Posts: 58
Thanks: 15
Registered: ‎03-01-2018

Re: Phone charge no mobile signal

No sorry your picture says it's £4 a month,

the same as mine

PN, where did it all go wrong ?
MisterW
Superuser
Superuser
Posts: 11,183
Thanks: 3,451
Fixes: 260
Registered: ‎30-07-2007

Re: Phone charge no mobile signal

Anonymous Call IS £4.00/month BUT Plusnet Call Protect is clearly shown as £0.00/month

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

harrow
Rising Star
Posts: 58
Thanks: 15
Registered: ‎03-01-2018

Re: Phone charge no mobile signal

Mine is a 

Business Phone Control Panel

it is not an option on mine,

there is only Anonymous Call reject @£4 per month.

PN, where did it all go wrong ?
MisterW
Superuser
Superuser
Posts: 11,183
Thanks: 3,451
Fixes: 260
Registered: ‎30-07-2007

Re: Phone charge no mobile signal

That might explain the difference!. I assume the OP is a Domestic rather than a Business customer and therefore should have the Call Protect option.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,352
Thanks: 9,232
Fixes: 1,481
Registered: ‎21-04-2017

Re: Phone charge no mobile signal

I'm sorry to hear of your situation @K8

I'd like to call you to discuss this further, is there a best contact number and time?

Please send me a private message.

 

Plusnet Call Protect is only available on residential packages.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team